We ship your order within 3 working days. We use this time to ensure that your new guitar, new amplifier or other product leaves our shop in the best possible condition. As soon as the order has been shipped you will receive a tracking number. From dispatch, the delivery time in Germany is usually 1-3 working days. We ship with DHL & GLS. We only carry high-quality instruments in our shop. Should there still be a problem, we will do our best to find a solution. Payment can be processed via PayPal, advance payment or credit card. From 100€ we ship free of charge within Germany. Except E-Pianos. The shipping costs for E-Pianos are 150€ because of the size and weight.